1) Print Sizes
All Prints except Plan Prints are printed to "Fit" the "Page Size" selected (Not stretched but kept to ratio).
All Plan Prints are printed as Actual Size under the Plan Print Section.
We do not offer full bleed prints (printed to the edge).
All printing we offer is printed with a white border edge.
We also cannot guarantee exact image centering down to the millimetre as with all commercial printers, paper can move during the print process.

2) Print Order
If multiple files are uploaded, the individual files may not be printed in order.
We recommend just one PDF file with multiple pages in your desired order.
We are unable to print bulk images in order.
If printing double sided images, please add just 1 product with 2 images to the cart each time.

3) Print Designs
No trim and registration marks.
If trim or registration marks are included, these will be printed on the page.

4) High Resolution / File Type
Save your design file in its highest resolution to avoid blurry or pixelated prints.

Most common file types are PDF, Microsoft Word/Publisher, Images

.pdf
.doc and .docx
.pbt and .pbtx
.jpg and .jpeg
.png

PDF is recommended

For Microsoft Word/Publisher Documents, it is recommended to save as PDF to avoid text/image movement due to US Letter sizing settings on Windows Operating System and Microsoft Programs.

5) CMYK Colours
Use CMYK colour so your colours don't look different once printed.

6) Embedded Fonts/Logos/Symbols/Signatures
Embed your fonts so they don't change or look different once printed.

If Logos/Symbols/Signatures are not Embed, they may not be printed on the page.

7) Corrupted/Damaged/Incorrect Formats/Password Files
You are responsible for making sure your file is print ready. 
Corrupted, Damaged, Incorrect Formats and Password type files may not be included with your order as our software will not print these types of documents automatically.
A refund of the missing files will be given upon request, however a refund will not be given for misprints due to corrupted files. 
We will not cover the freight cost if you wish to reprint the file.

8) Order Finish Types & Order Quantity's
It is the customers responsibility to ensure their Order Finish Type and Order Quantity's entered are correct.
We do not check your Finish Type and Order Quantity's as the printing process is automatic.

9) Printing Responsibility
It is the customers responsibility to ensure all artwork/designs/files are correct.
Any printing that is done incorrectly due to the artwork/design/files not being correct is the customers responsibility.
We do not check your artwork/design/files as the printing process is automatic.
The customer needs to make sure their artwork/design/files are correct specifications.

Full Terms and Conditions: https://www.printonline.au/pages/terms-and-conditions

Paper Types:
80gsm - Budget
100gsm - Standard
120gsm - Premium
200gsm - Thin Card
300gsm - Thickest Card

Duraprint - Water/Grease/Tear Resistant Paper

Paper Sizes:

A4 (210mm x 297mm)
A5 (148mm x 210mm)
A3 (420mm x 297mm)
A2 (420mm x 594mm)
A1 (594mm x 841mm)
A0 (841mm x 1189mm)

Double Sided Printing:
When selecting the Double Sided Page Option enter half the amount of total pages of your file under the option Page Count.

Example: If you are printing 10 double side pages, enter 5 Pages as Page Count
If you are printing 100 double side pages, enter 50 Pages as Page Count

This excludes our A5/A4 Booklet printing products.

Ring Binding:
Type: Plastic Bind Only
Ring Binding is only for A4/A5 Long Edge and A3 Short Edge Printing Sizes.
Maximum Page Bind is 250 Pages per Binding.

If multiple files are uploaded, the Binding may not be printed in order, We recommend just 1 File when Ring Binding.

Ring Binding Finish Types:
No Cover & No Back
Clear Cover Only
Clear Cover & Card Back
Card Back Only

Staple Finish:
If your page quantity is higher than the Stapler can produce, your printing will arrived non Stapled.

When thicker/larger paper is selected, we may not be able to staple 100 pages due to paper thickness, so your printing will arrived non Stapled.

No Staple or Hole Punch available for A5 size (except for A5 booklets under booklet section)

Maximum Hole Punch Paper Thickness is 200gsm

Free Delivery

Free Express Delivery purchases over $100 excluding GST (selected Metro areas only)

Shipping Rates

Overnight Delivery available for Australia Metro Areas with Auspost Express next business day delivery service include:
Sydney
Melbourne
Brisbane
Adelaide
Perth CBD
Tasmania 

See Overnight Delivery Metro postcode list here: Overnight postcodes

All orders are printed and shipped from Sydney Metro

Outer Metro & Rural delivery also available, please see pricing chart above.

All rates exclude GST

Processing Times

All Orders Cut Off time is 2.00 pm Monday to Friday for all areas except Perth/WA (12pm Cut off)

Orders made during the weekend and public holidays will be processed on the next working day

Orders dispatched on Friday will be delivered on the next working day.

We do not offer Weekend Delivery Service.

Delivery Areas

Australia Wide with Auspost

See Auspost Delivery Zone here:
https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

It is Company policy not to ship to virtual offices. There is a requirement for all deliveries to be shipped to a verified address within Australia.

Delivery Fees

The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.

Delivery costs will be automatically calculated in checkout and displayed in your total costs.

Delivery Times

All orders are printed and shipped from Sydney Metro Area

See Express Delivery Timeframes here: (Page 1)
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

See Economy Delivery Timeframes here: (Page 2)
https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf.

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing size and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

Freight Delays

We pay our freight companies to delivery your packages on Overnight Delivery (excluding Rural). We have cut off times to ensure we can meet the freight company dispatch deadline.

From time to time, there will be delays from the freight company due to many different reasons.  Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increase etc can be some of the reasons why some packages do not arrive in time.

Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider.  We will provide you with tracking details once your order has been dispatched.  Please check your junk/spam folder for this information if you have not received your tracking details.

Refunds will not be given for Freight Company delays.  Once the goods have been dispatched on time from our location, our obligation has been fulfilled.  If we have not fulfilled your order within the required cut off time, we will make contact where applicable to discuss the options.

Returns Policy

Print Online AU Limited (ARBN 673 498 309) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (http://www.printonline.au/terms-and-conditions) If you would like more information, please don't hesitate to contact us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

• it has a problem that would have stopped someone from buying it if they’d known about it;
• it is significantly different from the sample or description;
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
• it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Refunds

If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.

Subject to the requirements under the Australian Consumer Law, refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Delivery

Upon delivery of your order, it is your sole responsibility to examine the goods to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. 

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the item to us along with its original packaging.  Print Online will not cover shipping costs.

Returning items within the first 7 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault) if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault) if we consider that Print Online is not at fault, then:
• if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
• if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 7 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 7 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Print Online is at fault and:

• (Company at fault) if we consider that Print Online is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
• (Company not at fault) if we consider that Print Online is not at fault, then no replacement or credit will be provided. Print Online may, however, choose to provide a replacement or credit in some cases at its discretion.

Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to Print Online. If we consider that Print Online is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that Print Online is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.